Shipping And Delivery Policy
Nothing here is posted. Production work is delivered as files by email, and this page says exactly what arrives, how fast, and what to do if it does not.
Nothing Is Physically Shipped
Arclight Media Productions sells production services, not physical goods. There is no parcel, no courier and no shipping address to enter. No delivery charge is ever added to an order, and no customs duty or import tax can apply to anything you buy here.
If a project ever does need something physical sent to you, printed proofs or a drive, we will agree it with you in writing first and quote the cost separately. It is never part of a standard order.
How Delivery Works
Everything is delivered as files, by email, to the address you ordered from. For video and design work it is the finished exports plus whatever source files the quote includes.
Where files are too large to email we send a download link instead. Links stay live for thirty days, which is long enough to save the work somewhere of your own. Ask and we will send a fresh one.
How Long It Takes
Standard delivery is three working days for a first version. Ultrafast delivery, where you have bought it, is twenty four hours for a first version. Larger production work runs to the timeline stated on its service page rather than these two.
Both clocks start when we confirm your brief by email, not when you pay. That is deliberate and it is the single most important sentence on this page: a brief that needs a clarifying question has not started yet, and starting the clock before we understand the work would mean quietly spending your delivery time on our own confusion.
Revision rounds add time beyond the first version, and how much depends on how quickly your notes come back to us.
How You Know Where It Is
You get an email when we receive the brief, an email when we confirm it and start, and an email with each delivery. There is no dashboard to check, because there is nothing a dashboard would tell you that those three emails do not.
If you have not heard from us within one working day of ordering, something has gone wrong at our end. Email info@arclight.co.in and we will find it.
Where We Deliver
Anywhere. Delivery is to an email address rather than a place, so there are no countries we cannot serve and no regional restrictions.
We work to Indian Standard Time. That is worth knowing if you are many hours away, because a first version delivered at the end of our day may land overnight in yours.
If Something Does Not Arrive
Email info@arclight.co.in from the address you ordered with. The most common cause by a wide margin is a delivery sitting in a spam folder or blocked by a corporate mail filter, which we can work around in minutes once we know.
If we genuinely cannot deliver work you have paid for, you get the whole amount back. That is one of the exceptions set out in our refund policy, and it is not conditional on you arguing for it.
Cancelling Before Delivery
Because work starts when we confirm your brief rather than when you pay, there is a real window in which an order can be cancelled for a full refund. Our refund policy sets out how that works and how long you have.